How to Fix AnyDesk Black Screen After Connection? Step-by-Step Guide


AnyDesk is a widely used remote desktop software, allowing users to access their devices from anywhere with an internet connection. However, like any software, it sometimes encounters issues that can disrupt your user experience. One of the most common problems reported by AnyDesk users is the dreaded "black screen" after establishing a connection. This issue can occur due to several reasons, ranging from graphic driver problems to software conflicts. In this article, we will explore the possible causes and provide practical solutions to fix the AnyDesk black screen issue.

Why Does the AnyDesk Black Screen Happen?

Before diving into the fixes, it’s important to understand why the black screen issue occurs in the first place. The issue typically happens when AnyDesk is unable to render the graphical output from the remote system on your local machine. This can be due to a variety of reasons, such as:

  1. Graphics Driver Issues: Outdated or incompatible graphics drivers may not work well with AnyDesk, resulting in a black screen.
  2. Display Settings on the Remote System: Incorrect display settings or configurations can cause AnyDesk to fail in rendering the screen properly.
  3. Hardware Acceleration: Some systems have hardware acceleration enabled, which may interfere with AnyDesk’s ability to display the screen correctly.
  4. Antivirus or Firewall Interference: Security software might block or interfere with the connection, causing a black screen.
  5. Conflicting Software: Other software running on your system, particularly screen recording or remote management tools, may conflict with AnyDesk.
  6. Corrupted Installation: A corrupted installation of AnyDesk can also be the culprit behind black screen problems.

How to Fix the AnyDesk Black Screen Issue

Now that we know some of the potential causes, let’s look at solutions to fix the black screen issue in AnyDesk.

1. Restart Both Devices

The simplest solution may often be the most effective. If you are experiencing a black screen, try restarting both the local and remote devices. This helps clear out any temporary glitches and ensures that both systems are properly initialized.

2. Check Your Graphics Drivers

Outdated or incompatible graphics drivers are one of the most common causes of the black screen issue. You should always ensure that your graphics drivers are up to date. Here’s how to check and update your drivers:

  • For Windows:

    1. Right-click on the Start Menu and select Device Manager.
    2. Expand the Display Adapters section.
    3. Right-click on your graphics card and select Update driver.
    4. Choose Search automatically for updated driver software.
    5. If updates are found, allow them to install and restart your computer.

  • For macOS:

    1. Click on the Apple Menu and select About This Mac.
    2. Under the Overview tab, click System Report.
    3. Go to Graphics/Displays to see the details of your graphics hardware.
    4. Check for any available macOS updates, as they often include graphic driver updates.

Once updated, try reconnecting to the remote device to see if the black screen issue persists.

3. Disable Hardware Acceleration

Hardware acceleration can sometimes cause conflicts with remote desktop software like AnyDesk. Disabling this feature on either the local or remote system can help resolve the black screen problem.

For the Remote Device:

  1. Open AnyDesk and go to the Settings menu.
  2. In the Display section, disable Hardware Acceleration if it is enabled.
  3. Restart AnyDesk and try reconnecting.

For the Local Device:

  1. Open Task Manager (Ctrl + Shift + Esc).
  2. Right-click on AnyDesk under the Processes tab and select End Task.
  3. Restart AnyDesk, but this time, try launching it with hardware acceleration disabled.

4. Disable Any Antivirus or Firewall

In some cases, your antivirus software or firewall might be blocking AnyDesk’s ability to display the remote screen. Temporarily disabling these security features can help troubleshoot the problem. If this resolves the issue, consider adding AnyDesk to the exception list of your antivirus or firewall to allow smooth access in the future.

Here’s how to do it:

  • For Windows Firewall:

    1. Open the Control Panel.
    2. Go to System and Security > Windows Defender Firewall.
    3. Click Allow an app or feature through Windows Defender Firewall.
    4. Find AnyDesk in the list and ensure it’s allowed for both private and public networks.

  • For Antivirus Software: Each antivirus software has a different interface, so refer to the user manual or the software’s website for instructions on how to add exceptions for AnyDesk.

5. Change Screen Resolution and Display Settings on the Remote System

A black screen can also occur if the resolution or display settings on the remote system are set incorrectly. To fix this:

  1. Log into the remote machine locally.
  2. Right-click on the desktop and select Display Settings.
  3. Ensure the resolution is set to an optimal level (e.g., 1920x1080).
  4. Try changing the display mode from Extend to Duplicate or Primary Monitor Only if multiple displays are used.

6. Reinstall AnyDesk

Sometimes the issue could be due to a corrupted AnyDesk installation. To resolve this, you may need to uninstall and reinstall the software:

  1. Uninstall AnyDesk:

    • On Windows, go to Control Panel > Programs and Features, find AnyDesk, and click Uninstall.
    • On macOS, drag the AnyDesk app to the trash from the Applications folder.

  2. Reinstall AnyDesk:

    • Visit the official AnyDesk website and download the latest version of the software for your operating system.
    • Install the software and test the connection to see if the issue is resolved.

7. Use a Different Version of AnyDesk

If the problem continues after reinstalling, you can try installing an older or beta version of AnyDesk. Sometimes, the latest updates may have bugs that affect certain users. AnyDesk offers previous versions on their website for download.

8. Check for Software Conflicts

Other software running on your local or remote machine can sometimes interfere with AnyDesk’s functionality. Try closing unnecessary programs, particularly any screen recording or remote access tools, and then reconnect to see if the issue resolves.

9. Adjust AnyDesk’s Settings

Another setting to consider is the Display Mode in AnyDesk. If the default setting causes issues, switch to another mode (e.g., Direct3D or OpenGL). To do this, navigate to Settings > Display, and experiment with different options under the Rendering Mode.

10. Contact AnyDesk Support

If none of the above solutions work, it may be time to contact AnyDesk support. They can provide more tailored troubleshooting based on your specific system and software configuration. You can reach support through their official website or use their built-in help feature in the AnyDesk app.

Conclusion

The AnyDesk black screen issue can be frustrating, but it’s usually fixable with a few troubleshooting steps. Whether it’s updating your graphics drivers, disabling hardware acceleration, or changing display settings, there are a variety of solutions to explore. By systematically going through each fix, you should be able to restore full functionality to your remote session.

If the problem persists, don’t hesitate to reach out to AnyDesk support for more in-depth assistance. Ultimately, remote desktop software like AnyDesk should be a seamless experience, and with the right fixes, the black screen issue will soon be a thing of the past.

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